Refund policy

Refund Policy

Because our products are digital products, all purchases are delivered electronically and accessible instantly after purchase.

We offer a 10-day free trial period so you can fully explore your wedding planning system risk-free. If you decide it’s not the right fit for you within 10 days of purchase, simply contact us at info@theivorysuite.com and we’ll issue a full refund.

To be eligible for a refund:

  • Your request must be submitted within 10 days of your purchase date.

  • Include your order confirmation or proof of purchase in your email.

Since this is a digital product, there are no physical returns, shipping labels, or exchanges required.

Damages & Access Issues

If you experience any issues accessing your purchase or believe you received the wrong product, please contact us at info@theivorysuite.com and we’ll make it right as quickly as possible.

Exceptions

Refunds may not be granted in cases of:

  • Abuse of the refund policy

  • Multiple refund requests from the same customer

  • Unauthorized sharing or redistribution of the product

Refund Processing

Once your refund request is approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, processing times may vary.

If you have any questions, contact us anytime at info@theivorysuite.com.